Soorley Street — Make a Complaint

1

About you

I want to stay anonymousYou don't have to give your name or phone. But we won't be able to contact you or help you directly.

First name *

Last name (Optional)

Phone number *

Email (Optional)

Are you…

I am the complainantThis happened to meI have witnessed somethingI saw it happen to someone else

2

Who is the complaint about?

Tick all that apply.

Social FuturesHomes NSWDCJ (Department of Communities and Justice)

3

What is it about?

Tick all that apply. Your safety and wellbeing come first. 'Duty of care' means they must keep you safe and look after you.

4

Who have you already told?

Tick anyone you have already spoken to about this. It's OK if you don't remember details.

Homes NSW

Social Futures (onsite)

Link2home

Another housing, homelessness or support service

5

Who did you report it to?

Tick as many as you like. You can write their name if you want to.

6

What happened?

You can complain as many times as you need.

Make a complaint every time something happens. If it is happening every day, please complain every day. It helps our team put the pieces together, keep track of your case, and stand up for you.

This form does not send your complaint to Social Futures.

You should still make an official complaint and contact your liaison person at Social Futures, Homes NSW or DCJ — and any outside person or service helping you with your matter.

When did it happen? (Optional)

Where?

Social Futures Soorley Street(the only place this form is for)

Unit number (Optional)

Tell us what happened *

Add photos or documents (Optional. Up to 6 files, 10 MB each. Photos, PDF or Word.)

These are kept private with your complaint and added to your PDF copy. They never appear on the public list.

What would you like to happen now? (Optional)

How urgent is this?

7

Getting back to you

Best way to contact you

It is safe to contact me — no one will see or hear messages who shouldn't.

8

What should we do with your complaint?

You choose. Tick yes for each one you agree to.

Yes — add my complaint to a report for the NSW Ombudsman.Yes — add my complaint to a report for the NSW Housing Minister, Rose Jackson.Yes — I am happy for my story to be shared with the media.Yes — I would like free 20-minute help to put my complaint together, or to see if I have a human rights case or a breach of duty of care by Homes NSW or Social Futures.Yes — get information on how to access my housing file through GIPA and freedom of information, and look into what that actually is.

What is GIPA?

GIPA is a NSW law that lets you ask to see the records agencies hold about you — including your housing file. It stands for "Government Information (Public Access)".

You can apply yourself using the official Homes NSW / DCJ form. You may need ID. A formal request may have a fee. This is separate from sending a complaint here.

Open the GIPA request form ↗Read the official GIPA information ↗

Complaint portal forSoorley Street Transitional Accommodation

You have rights.